I’ve been spending some time in Hong Kong recently so I think it’s fitting I publish this short essay below which I first wrote last year on whether Hong Kong should try and slow down.
As a major regional business hub, many Hong Kongers take pride in working and talking quickly. An English-language book released by a local well-known HK writer a few years ago (and which I bought) was titled “No Place for Slow Men,” implying only fast doers thrive in Hong Kong. Indeed, Hong Kong is full of fast talkers and movers and shakers. But is this really something to continue to be proud of?
While Hong Kong is a bustling business hub that tops many business-related lists, it has developed an unabashed money-first mentality and a stressful society that lags in certain measures of livelihood including happiness. Maybe Hong Kong should take a look at elsewhere in the region.
Take Taiwan as an example. The stereotypical image of Taiwanese are of people that are laid-back, friendly and not in a rush. While there is a lot of truth to it, the fact is the “laid-back” Taiwanese are not sitting around relaxing and doing nothing. Many working Taiwanese face just as much or even more stressed than their counterparts in Hong Kong. Salaries are much lower, annual leaves are shorter, and working hours are among the highest in the world.
Frankly, as someone who has worked in both Hong Kong and Taipei as well as on the mainland, my Hong Kong colleagues were no more hardworking than those in Taiwan or Beijing, actually took more days off and seemed the most happiest, spending much more time hanging out in the office and chatting.
When it comes to customer service, the difference between Taiwan and Hong Kong is like night and day. And the politeness is matched by efficiency. As someone who has lived in Taiwan, I can safely say that going to the bank, hospital or convenience store is almost always a quick and efficient experience. Over the last decade, I have flown on Taiwanese airlines Eva Airlines and China Airlines as well as Cathay Pacific many times and I would say service on Eva and CA are better than Cathay, especially in recent years.
Going beyond work ethic and customer service, Taiwan has achieved significant progress in areas like recycling and e-government.
In Taipei, residents must separate food waste, paper, plastics and regular garbage into different bags so they can be recycled accordingly. In contrast, the HK residential building I lived in did not offer any recycling so I had to take my paper waste to the public bin out on the street or even to my workplace. The local recycling industry is small as the vast majority of Hong Kong’s waste is sent to mainland China. Hong Kong has no paper recycling plants nor is food waste able to be utilized. Hong Kong is however set to implement a new garbage fee on the public to help reduce waste. Similar schemes have already been undertaken in Taipei and Seoul, while Hong Kong’s will start, not right away, but sometime in late 2019. It is striking that the speed with which Hong Kong authorities approach business-related matters is not replicated in policies that are not economic-related.
Let’s also look at Hong Kong’s regional rival Singapore. Almost every other week, it seems there is at least one article in local media about yet another area in which Singapore has outperformed Hong Kong. Yet I remember once overhearing in my workplace elevator a Hong Kong lady give her opinion on Singapore to someone next to her, “It’s alright, but the people walk so slowly there! They are not fast like us [Hong Kongers].”
Nevertheless, those Singaporean “slowpokes” have outpaced Hong Kong in things like Smart City initiatives and mega-projects like Gardens by the Bay and Sentosa. One can just as easily look at the more spacious and green urban layout and the affordable and bigger public housing flats, and see a big gulf between Hong Kong and Singapore in the latter’s favour.
Hong Kongers might still revel in thinking they walk and talk very fast, but that hasn’t prevented others from overtaking them in many aspects. As unpalatable as it might sound to Hong Kongers, being less obsessed with moving fast, taking the time to concentrate on issues other than business, and being more considerate might actually be a good thing.
Maybe it is time Hong Kongers should consider slowing down a bit, and realize fast is not always the best.