A lot of books claim to boost your productivity, efficiency, thinking etc, but Smarter Faster Better makes it very clear about what it intends to make readers become.
Using 8 main concepts, each of which is described in one chapter, Charles Duhigg aims to help readers become better in work and in life. These concepts include motivation, teams, focus, goal setting, managing others, decision making, innovation and absorbing data. Like other books on behavioral economics and neuroscience, Duhigg provides lots of interesting facts, studies and examples from the real world to illustrate his concepts.
What makes the book especially good are a number of vivid real-world examples, such as how Disney made the massive animated hit Frozen, how a woman won a $2 million professional poker tournament, the creative process behind Saturday Night Live (the US late night weekend sketch show), and even how the FBI solved a kidnapping case.
There are interesting points that go against conventional wisdom. For instance, it’s normal to think that in a successful and creative team, everyone in the team should get along well and like each other. But Duhigg uses Saturday Night Live to illustrate that people don’t need to be friends or be nice to each other to be productive and creative, but to be able to express their opinions openly. It’s not about team members agreeing with each other all the time, but to be able to listen to their fellow team members and in turn have their ideas listened to.
Another surprising point is that the most innovative ideas aren’t necessarily original and new, but combine existing ideas in new ways. This can be seen for plays, electronic devices and even scientific papers. Duhigg uses Frozen and West Side Story to illustrate how those hits came about through their creators meshing different ideas.
We all wish we could predict the future but of course, that is impossible. But what is possible is being able to come up with multiple outcomes in your mind and estimate the various likelihoods of them happening. This is called probabilistic thinking, which according to Duhigg, helps decision-making significantly, as it did the female poker player who beat more established players to win a US$2 million jackpot.
The tragic loss of an Air France flight flying to Brazil over the Atlantic in 2009 is used to illustrate the problem of cognitive tunneling or overly focusing on something to the detriment of the overall situation. Basically, the pilot reacted wrongly after encountering a stall and his copilots focused too much on the flight display screen unknowingly ignoring the pilot’s mistake.
According to Duhigg, the key to countering cognitive tunneling is to have strong mental models. This means thinking up ideas or stories in your head relating to your work or other areas of life and coming up with possible solutions. This is useful for a lot of work situations, whether it be a nurse figuring out a patient’s abnormal problem or flying a plane. Not only does this help you become more focused on details, but you can understand how things work on a deeper level. This chapter on focus started with an air tragedy but ended with a positive story. A Qantas flight lost a wing in mid-air but avoided crashing and landed successfully. The captain had a habit drilled his crew constantly before each flight, so when disaster struck, they were able to react calmly and correctly. Thus, a great example of the importance of developing mental models.
Some of these ideas do seem obvious, such as combining both short- and long-term goals instead of fixating on only one, but the hard part is implementing them. The examples in the book show why and how they work.
Smarter Faster Better is a very helpful book that should enable readers to achieve at least some of what its title promises. I’d say it is one of the most entertaining books of its kind that I’ve read.