Hong Kong might look really sleek and modern, especially with all those tall skyscrapers in the Central business district, and fun, but underneath the facade, it is not easy. It’s a fast-paced, business-oriented city and it’s crowded with people and packed with buildings. Yes, Asia has a ton of people, but Hong Kong is much more cramped than Beijing, Shanghai, Seoul and a lot of other cities in the region.
But there are less obvious reasons why Hong Kong can be tough, and that is because in some ways it is backwards in terms of daily living.
But wait, surely that can’t be because as an international financial center and wealthy city state, Hong Kong is part of the first world right? Not exactly, judging by housing. A huge number of people, especially in Kowloon and Hong Kong Island, live in tiny spaces. Some of the poorest people even live in “cages,” which is atrocious. In addition, there are subdivided homes where an apartment is divided into compartments, each one for a tenant, which in some cases are families or couples. It’s not only limited to poor or working-class areas. There are apartments in middle-class areas where bedrooms are so small only a bed can fit into them or say, toilets are located right next to kitchens. I know from first-hand experience when I was apartment-hunting last year. And these are the poor ethnic Chinese Hong Kongers. If one looks at minorities like South Asians, there are problems with unemployment, poverty and street gangs.
Moving on, banking also comes to mind, which is surprising because Hong Kong is a financial center. Regular banking service is relatively efficient, but the problem is with certain tasks. For example, to change my address a while ago, I had to download a form from the website and mail it in. I waited a long time and eventually I found out they mailed a letter to my old address (by my relatives) saying the address change form had a problem and I had to come in to a bank branch to do it. Imagine if I hadn’t had been able to go back to my old address. To do a lot of things actually, you have to do that. Another example is that transferring money from the ATM to an account in another bank is not possible. That means you either have to withdraw cash and personally go to the ATM of another bank, or you can fill out a check but still go to another bank. In Taiwan, I could transfer money at the ATM from my account to dozens of other banks just like that.
But it’s a good thing I’m not an entrepreneur trying to start up a business because even opening a corporate banking account is almost an impossibility for some. It’s such a big problem that my workplace even had to organize an entire seminar strictly on the problem of opening bank accounts.
Another example is supermarkets, specifically checkout counters. Hong Kong is the only place in the world where supermarkets have small horizontal counters (think of a bank counter and imagine placing your basket of groceries on it). I mean, convenience stores have small counters because people usually buy one or a few items. However, when you’re in a supermarket and you’ve got a basketfull of items, your basket occupies the whole counter and the cashier is grabbing items from it, scanning them and then putting them back. I may be the only person in Hong Kong who thinks this is weird, but I’ve been to supermarkets from Trinidad to Sri Lanka to China and they all have proper counters, as in vertical and with conveyor belts and space at the back that let you pack things after they’ve been scanned by the cashier. Yes, space is limited, even in supermarkets, but it’s no reason somebody can’t modify checkout designs so that it is somewhat in the 21st century.
While these are issues at the ground level, Hong Kong also has major issues at higher levels that prevent it from being “Asia’s World City,” according to its self-proclaimed slogan. That will be another post for another day.